Smart Enterprise Customer Service

I am always raving about Smart Communications when it comes to serving their customers in the Smart Centers. Compared to wasting at least 2 hours (pre covid) in the Globe Center for a simple account issue, the same issue will get resolved in a Smart center in less than 20 min. Post covid quarantine, the same still applies for smart. I cant tell for Globe because i switched our accounts to Smart.

The problem now lies with Smart Enterprise. Because of how i liked the customer service for individual accounts, i assumed that this would be the same for corporate enterprise accounts. I was so wrong. The speed and quality of service is the same. The customer service is so different. You cant transact enterprise accounts in the Smart Centers. You need to call or email. Calling usually gets some results but limited. Email.... takes a long time. You will get an automated response immediately but an actual response from a person on your concern takes days. One issue lasted a few months.

Sadly i made a mistake of getting a whole bunch of accounts for our business under enterprise. The postpaid line accounts are good. The enterprise bro accounts are too expensive. Once my contract is over, i'm switching to prepaid.

Comments

Gave up on globe

I was at globe Rockwell last sunday. I got my ticket 5:45PM. I was 8th in line according to the guy. I walked around and went back past 6pm. I asked and they told me I was 9th in line! What sorcery is this?! I decided to wait. A whole bunch of people were called but was not present. I checked with the guy my status and he said that I was next in line. I waited for the last person to finish then lo and behold, they call a different name! I check again with the guy and he tells me that I am now 4th. They don't list down numbers on the screens, just names. Screwed up. Very NOT SMART. People, I'm cancelling my globe number and switching to my smart. If you don't have my number that ends in 111118, please message me. Globe mobile Internet was so slow that I had to get wifi to send this to my FB account. I have been waiting over 2 hours now. This is the globe lifestyle and this is not for me.

Free Apps that are spyware

It seems that some apps are spyware. I was caught with one of them. Immediately deleted it. Why would a flashlight app need access to my messages, settings, calls, location and others. If you want an android flashlight app, try Torch-Flashlight by Mobile Apps Inc. If you want to read more, check out: http://www.dailymail.co.uk/news/article-2808007/Free-apps-used-spy-millions-phones-Flashlight-program-used-secretly-record-location-phone-content-text-messages.html

Nokia C1

I bought 3 Nokia C1 units because i thought Nokia is still the old Nokia. I was wrong. The C1 is so slow. It takes time to get to answer calls slow. Also, it has a bug. It will just stop accepting your passkey or pattern and wont let you in. You'll need to bring it to the shop and have them unlock it for you. Of the 3 units, only 1 works now. One just wont open anymore and the other manifested the bug and i still cant find out where to send it. I also bought a keypad nokia some time ago. After a year, it wont function properly. Nokia is not the nokia of old. I dont think i'll buy any more nokias in the future.

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