Just got off the phone from talking to the Smart Customer Service Hotline. There were a few things i learned.
Messages will only get through if there is at least a 3 bar signal. If you dont have it and a message comes in, goodbye message. Sad to say, its not like globe who will somehow try to keep it in their servers until it does get sent.
If you have leftover credits and it is about to expire, forget loading a new load in an attempt to extend your credits. It wont work. Your leftover credits will still expire at the set date despite your new load. You should just use up everything or pasaload everything to another sim but that will only be good for 3 days and you either use it up or pass it again.
Side note, a friend, a smart reseller, went to smart to buy a 300 peso load in an emergency. They said if it is just for personal use, they would rather that you dont use your reseller status to get a discount. Sheesh! I know business is business but if you cant even treat your resellers well, i dont think you will succeed.
Sun seems to have no problems. All my messages are received. I hope they keep up the good service and constantly improve.
Messages will only get through if there is at least a 3 bar signal. If you dont have it and a message comes in, goodbye message. Sad to say, its not like globe who will somehow try to keep it in their servers until it does get sent.
If you have leftover credits and it is about to expire, forget loading a new load in an attempt to extend your credits. It wont work. Your leftover credits will still expire at the set date despite your new load. You should just use up everything or pasaload everything to another sim but that will only be good for 3 days and you either use it up or pass it again.
Side note, a friend, a smart reseller, went to smart to buy a 300 peso load in an emergency. They said if it is just for personal use, they would rather that you dont use your reseller status to get a discount. Sheesh! I know business is business but if you cant even treat your resellers well, i dont think you will succeed.
Sun seems to have no problems. All my messages are received. I hope they keep up the good service and constantly improve.
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