Skip to main content

Smart

After my initial billing fiasco years ago, im happy to say that Smart Communications has shaped up.

Signals and services are just as good as that of Globe.

Smart's Customer service people were efficient, informative and very helpful. When we needed assistance with a stalker, Globe just said, "Sorry, cant help you there." The Smart people also said that they cant help BUT they gave us the numbers for the NTC department that can help us. When we got a new phone, they took the time to get us a very good number and not just any random number that the computer would generate. Kudos to the Staff in Ali Mall and Podium (Gibs Calalay).

I have not tried the 25/8 because i already have a sun. I use the Smart account for business and for emergencies because it is more reliable than sun connection-wise. It is a prepaid account but i am not afraid of losing it because Smart can replace a lost or stolen prepaid sim and reinstate the old number. This is a policy that i value that Globe does not have. With globe, if you lose your prepaid sim, youre up a creek without a paddle.

Im happy with Smart. I even signed up to resell their cards and services because of the good experience i have had with them so far.

Popular posts from this blog

Nokia C1

  I bought 3 Nokia C1 units because i thought Nokia is still the old Nokia. I was wrong. The C1 is so slow. It takes time to get  to answer calls slow. Also, it has a bug. It will just stop accepting your passkey or pattern and wont let you in. You'll need to bring it to the shop and have them unlock it for you.  Of the 3 units, only 1 works now. One just wont open anymore and the other manifested the bug and i still cant find out where to send it. I also bought a keypad nokia some time ago. After a year, it wont function properly. Nokia is not the nokia of old. I dont think i'll buy any more nokias in the future.

Smart Enterprise Customer Service

 I am always raving about Smart Communications when it comes to serving their customers in the Smart Centers. Compared to wasting at least 2 hours (pre covid) in the Globe Center for a simple account issue, the same issue will get resolved in a Smart center in less than 20 min. Post covid quarantine, the same still applies for smart. I cant tell for Globe because i switched our accounts to Smart. The problem now lies with Smart Enterprise. Because of how i liked the customer service for individual accounts, i assumed that this would be the same for corporate enterprise accounts. I was so wrong. The speed and quality of service is the same. The customer service is so different. You cant transact enterprise accounts in the Smart Centers. You need to call or email. Calling usually gets some results but limited. Email.... takes a long time. You will get an automated response immediately but an actual response from a person on your concern takes days. One issue lasted a few months....

Cherry Mobile battery replacement

Today, our secretary reported that the cherry mobile battery in one of our office phones. They called me while i was in greenhills shopping center. One would think that i can easily find a replacement battery in greenhills of all places. No, no battery in the shopping area, virra mall or even in the cherry mobile store in the theater mall. Yes, their store doesn't carry a battery.